Terms & Conditions
Welcome to Winning Stride. These Terms and Conditions apply to all purchases made through our website and govern your use of our products and services. By placing an order, you agree to these terms. Please read them carefully before proceeding.
1. About Us
Winning Stride is a UK-based company providing natural, herbal, and botanical supplements for horses. Our products are intended to support equine wellness and are not a substitute for veterinary care or diagnosis.
2. Ordering & Payment
- Orders can be placed through our website and must be paid for in full at the time of purchase.
- We accept secure payment via major credit/debit cards and other available payment methods at checkout.
- By placing an order, you confirm that all information provided is accurate and complete.
3. Custom/Bespoke Products
- Custom formulations are developed based on the information you provide. It is your responsibility to ensure the details you submit (including health concerns, dietary needs, medications, etc.) are accurate.
- Custom products are made to order and are non-refundable unless faulty.
- Bespoke supplements may take longer to dispatch due to formulation and preparation times.
4. Shipping & Delivery
- We currently ship to UK addresses only.
- Our available delivery options include:
- Free Royal Mail 2nd Class (untracked)
- Royal Mail Tracked 48 – £4.20
- Royal Mail Tracked 24 – £6.60
- Delivery times are estimates and not guaranteed. We are not liable for delays once your parcel has been dispatched.
- If your parcel has not arrived within 7 working days of dispatch, please contact us.
5. Returns & Refunds
- Returns are accepted on unopened, non-custom products within 14 days of delivery.
- Products must be returned in their original, unopened condition. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.
- Refunds will be issued to the original payment method within 7 working days of receiving the returned item.
- Custom/bespoke products cannot be returned unless they are faulty or damaged.
6. Product Use & Disclaimer
- Our supplements are formulated using natural ingredients and are intended to support general wellness.
- They are not intended to diagnose, treat, or cure any disease and should not replace veterinary advice or care.
- Always consult with a qualified equine professional or veterinarian before introducing any new supplement, especially if your horse is pregnant, nursing, under medical treatment, or on medication.
7. Liability
- Winning Stride shall not be held liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
- Responsibility for determining the suitability of any product for your horse lies solely with the customer.
8. Intellectual Property
- All content on our website, including product descriptions, branding, images, and text, is the property of Winning Stride and may not be reproduced or used without written permission.
9. Privacy
We respect your privacy. Please refer to our Privacy Policy for details on how we collect, store, and use your information.
10. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website and services constitutes acceptance of the current terms.